ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Next-Level CX"
Episode Synopsis
In their latest report, "Next-Level CX for B2B Companies," Walker teamed up with the Qualtrics XM Institute to assess the current state of B2B CX. Host Steve Walker welcomes back guest Dr. Troy Powell to discuss the report, highlighting findings of low CX maturity in B2B companies, and how CX leaders can align CX programs and design truly exceptional customer experiences.
More episodes of the podcast The CX Leader Podcast | A resource for customer experience leaders
All Good Things...
17/12/2024
A Soaring Transformation
29/10/2024
A Space for Customers
15/10/2024
Take the Transaction Out Of the Interaction
01/10/2024
Consistency Is the Key
17/09/2024
The CX Conundrum of Changing Minds
03/09/2024
The Harmonious Experience
20/08/2024
Encore: Eagles, Parrots, Doves, and Owls
06/08/2024
AI: Is It Hype Or Helpful?
23/07/2024
Talk Less, Listen More
09/07/2024
In God we trust