ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "2021 Global Consumer Trends: Part 2"
Episode Synopsis
The Qualtrics XM Institute recently released 2021 Global Consumer Trends, a report focusing on how consumer behavior will continue to change in a post-pandemic world. The report takes a look at consumer behavior and attitudes across 18 countries and covers many topics including loyalty, NPS, and post-COVID online behaviors. Host Steve Walker and Moira Dorsey of the Qualtrics XM Institute continue their discussion on the report's findings and the valuable insights it provides for CX professionals.
More episodes of the podcast The CX Leader Podcast | A resource for customer experience leaders
All Good Things...
17/12/2024
A Soaring Transformation
29/10/2024
A Space for Customers
15/10/2024
Take the Transaction Out Of the Interaction
01/10/2024
Consistency Is the Key
17/09/2024
The CX Conundrum of Changing Minds
03/09/2024
The Harmonious Experience
20/08/2024
Encore: Eagles, Parrots, Doves, and Owls
06/08/2024
AI: Is It Hype Or Helpful?
23/07/2024
Talk Less, Listen More
09/07/2024
In God we trust