The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 8 de 15

296 – CX Leader Priorities: Enable CX With Technology 14/03/2023
295 – CX Leader Priorities: Design Experiences That Drive Loyalty 07/03/2023
294 – CX Leader Priorities: Embed Customer Insights Into The Business 28/02/2023
293 – CX Leader Priorities: Collect and Analyze Data For Customer Insights 17/02/2023
292 – CX Leader Priorities: Establish, Fund, And Scale The CX Function 13/02/2023
291: Our 2023 CX Predictions 07/02/2023
CX Cast 2023 Trailer 31/01/2023
289: Empathy in Customer Service 21/06/2022
288: The Green Consumer Paradox 07/06/2022
287: The Metaverse Means Next Gen CX 20/04/2022
286: How To Advocate Internally For DEI 05/04/2022
285: Harness Friction In Customer Journeys To Drive Emotional Engagement 20/03/2022
284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0 10/03/2022
283: Amex Takes VoC To The Next Level 14/02/2022
282: Characteristics Of Culture 31/01/2022
281: Top Research In VoC Management ft. Colleen Fazio 25/01/2022
280: Inclusive Experiences Start With Inclusive Language 10/01/2022
279: Co-Host Andrew Hogan On All Things Design 09/12/2021
278: Is CX In Europe Different? 02/12/2021
277: Designing Chatbots Part 2 25/11/2021
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