The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 5 de 15

355: CX At Majid Al Futtaim 21/05/2024
354: Getting Stakeholder Buy-in For Customer Research 14/05/2024
353: CX4IT 09/05/2024
352: Customer-Centric Culture At LinkedIn 01/05/2024
351: CX At LinkedIn with Sam Stern 23/04/2024
350: CX, Customer Success, And Marketing Together At B2B Summit 17/04/2024
349: CX Capability-Building And Activity-Tracking 09/04/2024
348: Design For Empathy 03/04/2024
347: How To Prioritize Customer Journeys 26/03/2024
346: Journey Centricity At E.ON: Part 2 19/03/2024
345: Journey Centricity At E.ON: Part 1 12/03/2024
344: Scale Your CX Measurement Program 05/03/2024
343: Demystifying Generative AI 28/02/2024
343: Product Management 101 20/02/2024
342: What CX Leaders Need To Know About RevOps 13/02/2024
341: CX Planning Guide 07/02/2024
340: CX Predictions 2024: Financial Services 30/01/2024
339: CX Predictions 2024: Healthcare 23/01/2024
338: CX Predictions 2024: Government 16/01/2024
337: CX Predictions 2024: Retail 09/01/2024
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