The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 15 de 15

169: CES 2019 Delivers Dazzling Tech But Disappointing Experiences 18/01/2019
168: What Leading VoC Programs Get Right 11/01/2019
167: Guest: Jason Bradshaw, VW Australia’s Chief Customer Officer 03/01/2019
130: Evoke Emotions That Deepen Customer Loyalty, Part 2 (R) 27/12/2018
129: Evoke Emotions That Deepen Customer Loyalty, Part 1 (R) 26/12/2018
166: Predictions 2019 | CX Comes Under Fire 19/12/2018
165: Four Defining Trends Of 2018 12/12/2018
164: Four Behavioral Science Hacks For CX 05/12/2018
163: The Voice-Interaction Design Process, Done Right 30/11/2018
139: Avoid These CX Misconceptions (r) 24/11/2018
162: The Experience Of Customer Loyalty Programs 16/11/2018
161: Introducing Karine Cardona — Forrester’s newest CX analyst 09/11/2018
160: Don’t Let Government Derail Your Customer Experience Innovation 31/10/2018
159: Modernize Your Customer Research 25/10/2018
158: A Design-Led Approach To CX Certification 19/10/2018
157: USA Today Network’s VoC Program, CX Metrics, And Dashboards 12/10/2018
156: How USA Today Network Established Its CX Program 04/10/2018
155: CX SF 2018 Forum | New Strategies For Immersive, Seamless Digital CX 25/09/2018
144: The Billion-Customer Opportunity: Digital Accessibility (R) 13/09/2018
154: The Untapped Potential Of Loyalty Programs 07/09/2018
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