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156: How USA Today Network Established Its CX Program

The CX Cast
04/10/2018
156: How USA Today Network Established Its CX Program

Listen "156: How USA Today Network Established Its CX Program"

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Episode Synopsis

This week, we chat with special guest, Amy Shioji, VP Customer Experience & Insight...

More episodes of the podcast The CX Cast

435: CX And CS: Collaboration For Business Outcomes 13/01/2026
434: Big Plans For 2026 30/12/2025
433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs  16/12/2025
432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects 10/12/2025
431: Metrics Obsession – Fixing Dysfunctional CX Measurement 02/12/2025
430: How To Select A Journey Management Platform 25/11/2025
429: Practitioner Stories: Balancing Innovation And Trust With Forrester’s Izola AI 18/11/2025
428: Just Another Number? Introducing Forrester’s Total Experience Score 11/11/2025
427: Volatility, Responsible AI, And Trust 04/11/2025
425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics 22/10/2025
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