The CX Cast

The CX Cast

Por: Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
300 episodios disponibles

Latest episodes of the podcast The CX Cast

Mostrando página 11 de 15

245: Build A Strong Experience Research Practice 11/02/2021
244: A Retrospective Of The CX Cast’s Six Years 04/02/2021
243: Merging CX Teams After An Acquisition 28/01/2021
242: Reflect Commitment To Diversity And Inclusion In Customer Experience 21/01/2021
241: How Do We Get Executives To Care About CX? 14/01/2021
240: Innovation And Collaboration For The Customer’s Benefit 07/01/2021
239: Build A Strong Foundation For Your CX Prioritization 17/12/2020
238: How Equity For Your Employees Drives Equity For Your Brand 10/12/2020
237: The Past, Present, And Future Of The CX Cast 19/11/2020
236: Tips And Tricks In Journey Transformation 12/11/2020
235: Elevating The CX Practice And Discipline 05/11/2020
234: Mastercard’s Shift In Strategy And Employee Experience 29/10/2020
233: Design Teams In 2020: Evolution And Expansion 08/10/2020
232: Part 2: Delight The Right Customers To Build A Successful Business 01/10/2020
231: Part 1: Delight The Right Customers To Build A Successful Business 18/09/2020
223: Let Customer Emotions Influence Your CX Strategy (R) 27/08/2020
230: Redesigning Physical Spaces Now In Response To COVID-19 20/08/2020
229: Digital CX And Design Trends, 2020 13/08/2020
227: The Customer Experience Index, 2020 (R) 06/08/2020
228: A Framework For Helping Customers In Crisis 30/07/2020
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