249: Creating A Customer Experience Vision

The CX Cast
18/03/2021 23 min
249: Creating A Customer Experience Vision

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Episode Synopsis

Many organizations struggle to define their customer experience (CX) vision, from where to begin and what to include, to how to act on it. In this episode, co-host and analyst Angelina Gennis discusses her latest research on how to create a unique CX vision to guide transformation.

Aim framework: authentic, inspiring, mobilizing

Click the titles below for more on this topic:

Your CX Vision: How To Create A Customer Experience Vision To Guide Transformation

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