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Listen "325: The State Of CX Teams"
Episode Synopsis
Every year, Forrester’s global survey of firms’ customer experience (CX) programs presents up-to-date insights into CX teams. Variation across CX teams, including team size, responsibility, and budget, is a main theme in the 2023 results. Principal Analyst Judy Weader, whose upcoming report dives into the survey results, joins us to discuss her findings.
More episodes of the podcast The CX Cast
420: CX Stakeholder Management
09/09/2025
415: Journey Innovation
05/08/2025
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