The Customer Experience Show

The Customer Experience Show

Por: Caspian Studios
In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.
28 episodios disponibles

Latest episodes of the podcast The Customer Experience Show

Navigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International 30/03/2022
The Importance of a Building a Meaningful Customer Relationship with Customers with Martha Boudreau, the Chief Communications and Marketing Officer at AARP 04/03/2022
Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia 16/02/2022
Refreshing your CX with Scott Finlow, CMO for the PepsiCo Foodservice Division 02/02/2022
A Delightfully Simple Customer Experience with Carol Carpenter, CMO at VMWare 26/01/2022
CX as Your Sacred Duty with John Boerstler, CXO at the U.S. Department of Veterans’ Affairs 03/11/2021
Digital Access for All with Howard Pyle, Founder of ExperienceFutures.org 20/10/2021
The Wide Open Road to CX Transformation with Kristi Langdon, Head of the Customer Experience Team at Daimler Trucks North America 29/09/2021
Convincing Customers to Take the Plunge into New Tech with Toby Thorne, Head of Customer Care at bp pulse 15/09/2021
Creating a Moment of Joy with David Duncan, Owner & CEO of Silver Oak Cellars and Andrea Robinson, Master Sommelier 01/09/2021
Setting CX as Your North Star with Paul Papas, Global Managing Partner of IBM’s Business Transformation Services 18/08/2021
Designing CX for Every User with Jennifer Lang, VP of Customer Experience, Innovation & Insights at TD Bank 04/08/2021
Why CX is Here to Stay with Jennifer Zamora, Senior Director of Global Customer Experience & Commercial Excellence at Dow 21/07/2021
Personalizing the Customer Experience by Providing Choice with Holly O’Neill, Chief Client Care Executive at Bank of America 07/07/2021
Getting Customer-Obsessed with Janelle Estes, Chief Insights Officer at UserTesting 23/06/2021
How to Cultivate Effective Business Partnerships with Mark Hall, Head of Venture Capital and Startup Partnerships at Google 09/06/2021
Taking the Customer Experience to New Heights with Dr. Rachelle Ornan, Director of Cabin Research and Passenger Experience at Boeing Commercial Airplanes 02/06/2021
Elevating Every Employee: The Key to a Remarkable Customer Experience with Sharon Mandell, SVP & CIO of Juniper Networks 13/05/2021
The Importance of Honesty with your Customers with Linda Duncombe, EVP and CMO of City National Bank 23/03/2021
Preparing for the Experience Economy with Avaya SVP and CMO, Simon Harrison 09/03/2021
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