The Contact Center Coach

The Contact Center Coach

Por: The Contact Center Coach
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
150 episodios disponibles

Latest episodes of the podcast The Contact Center Coach

Mostrando página 4 de 8

Podcast 91- Still At Home 08/05/2023
Podcast 90 - Leadership Quick Hits Volume III 14/04/2023
Podcast 89 - Making Time 23/03/2023
Podcast 88- Contact Center SuperPowers 02/03/2023
Podcast 86- Transferring Your Culture To A BPO 21/02/2023
Podcast 85- The Four Principles Of Coaching 09/02/2023
Podcast 84 - Unlocking the Four Drivers of High Average Handle Time (AHT) 25/01/2023
Podcast 83- Best Practice- Basics You Must Follow- Volume 1 04/01/2023
Podcast 82- Leadership Quick Hits Volume Two 22/12/2022
Podcast 81- Is Your Culture A Competitive Advantage? 17/11/2022
Podcast 80 - Contact Center Leadership Trifecta 20/10/2022
Podcast 79- Get Much Better At Meetings 10/10/2022
Podcast 78 Everyday In The Center- Career Smart Keeping Your Best People Part 4 29/09/2022
Podcast 77- First Steps- Start Smart - Keeping Your Best People Part 3 06/09/2022
Podcast 76- Keeping Your Best People- Nesting "Street Smart" 19/08/2022
Podcast 75- Keeping Your Best People (New Hire Training - Book Smart) Part 1 Of 4 04/08/2022
Podcast 74- Your Stress 26/07/2022
Podcast 73- Empowerment 18/07/2022
Podcast 72- Can't Lose Great Leadership 11/07/2022
Podcast 71- Full Hearts -Be a Contact Center Leader with Heart. 05/07/2022
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