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Cloud Telephony Integration or CTI What is CTI, What are the benefits for your customers and agents How to select and deploy a solution
Latest episodes of the podcast The Cloud Telephony or CTI Podcast
- How often can you expect updates?
- Can you maintain a cloud contact centre yourself?
- What if the internet goes down?
- Great work being done to tackle Covid-19
- Best Practice When Recording Calls
- Hot Ears? Some Advice on Headsets
- Why is a customer community important?
- How easy is it to quickly change the announcements in my cloud contact centre?
- What is a low-cost router?
- Taking Credit or Debit Card Payments
- Can I keep my phone numbers?
- Active-Active - why is this important when considering cloud telephony?
- Will I get latency on global calls with cloud contact centres
- Maintenance downtime - is it needed?
- Business Continuity - How do you manage yours?
- Are you the CEO? - then listen to your own menu
- Non-Functional Requirements for cloud contact centres
- Can I keep my existing phones?
- Are you doing an RFP? Listen to this first.
- Are CTI and VoIP the same thing?
- The benefits of a cloud contact centre when using outsourcers
- The advantages of cloud contact centres when you have multiple offices, multiple countries and multiple phone systems
- Why does Customer Experience improve with Salesforce?
- On the Salesforce AppExchange
- What is CTI
- Integrating with Salesforce
- How does a cloud Contact Centre work
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