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The Cloud Telephony or CTI Podcast

Por: Paul Turner

Cloud Telephony Integration or CTI
What is CTI,
What are the benefits for your customers and agents
How to select and deploy a solution

27 episodios disponibles

Latest episodes of the podcast The Cloud Telephony or CTI Podcast

How often can you expect updates? 30/06/2021

Can you maintain a cloud contact centre yourself? 09/06/2021

What if the internet goes down? 03/06/2021

Great work being done to tackle Covid-19 01/06/2021

Best Practice When Recording Calls 28/05/2021

Hot Ears? Some Advice on Headsets 26/05/2021

Why is a customer community important? 13/05/2021

How easy is it to quickly change the announcements in my cloud contact centre? 21/04/2021

What is a low-cost router? 07/04/2021

Taking Credit or Debit Card Payments 31/03/2021

Can I keep my phone numbers? 26/03/2021

Active-Active - why is this important when considering cloud telephony? 24/03/2021

Will I get latency on global calls with cloud contact centres 17/03/2021

Maintenance downtime - is it needed? 12/03/2021

Business Continuity - How do you manage yours? 10/03/2021

Are you the CEO? - then listen to your own menu 05/03/2021

Non-Functional Requirements for cloud contact centres 03/03/2021

Can I keep my existing phones? 26/02/2021

Are you doing an RFP? Listen to this first. 24/02/2021

Are CTI and VoIP the same thing? 19/02/2021

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