Episode Synopsis "Managing Cut Off Times to Delight the Customer - Interview with Cliff Part 3"

This is the final episode of the amazing interview with Clifford Cancelosi. In this third installment, we discuss fulfillment management using cutoff times to best serve the customer. Multiple cutoff times are essential for multi-node networks. Cutoff times are used to elevated the customer experience and delight the customer. Adding and manipulating cutoff times to enhance FC metrics is not only wasted effort, it does not serve the customer. 

Listen "Managing Cut Off Times to Delight the Customer - Interview with Cliff Part 3"

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• The Last Mile - Interview with Charles Griffith
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• Managing Cut Off Times to Delight the Customer - Interview with Cliff Part 3
• Promise Date - Interview with Cliff - Part 2
• Shipping Date Vs Delivery Date
• How to Import Like a Pro 1
• Fulfillment and Customer Acquisition
• Supply Chain Change Leadership
• Touching the Customer
• Thinking Big
• Nordstrom Digital Transformation
• DTC - Why and When
• From TIMEX to AMAZON GLOBAL in 7 Years
• C is for Clarity