Get Your C-Suite Leaders to Support Your CX Initiative by Connecting the Dots of Success for Them

The Chief Customer Officer Human Duct Tape Show
05/03/2021 45 min Temporada 1 Episodio 200
Get Your C-Suite Leaders to Support Your CX Initiative by Connecting the Dots of Success for Them

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Episode Synopsis

In today's conversation with Amy Shore, EVP and CCO at Nationwide, we're discussing how one of the nation's Fortune 100 companies uses customer data and insights to improve and build upon their customer experience. We talk about aligning the C-Suite to a customer-focused initiative, leadership accountability, and the operationalizing of business according to the goals.  

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