[23] The Future of Service Design (Marie-Eve Belanger)

The Change Fluency Podcast: Navigating Disruption with Confidence and Connection
24/08/2023 37 min Temporada 5 Episodio 4

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Episode Synopsis

Join us in this episode as we welcome Marie-Eve, Head of Service & Experience Design at TELUS Health Virtual Care, with 18 years of expertise in the field. Discover the distinctions between Service Design and Experience Design, the key disciplines that form its foundation, and the essential skillsets required for success. We discuss the future of Service Design, the challenges and opportunities, and dig into Marie-Eve's instrumental role in founding Service Design Canada, uniting professionals in the industry. Don't miss her career advice and impactful experiences that elevated her Service Design skillset!

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