Ep. 23 - Managing Expectations - Low Hour Cases

09/06/2017 13 min
Ep. 23 - Managing Expectations - Low Hour Cases

Listen "Ep. 23 - Managing Expectations - Low Hour Cases"

Episode Synopsis

Today we are talking about managing expectations with low hour cases. What often occurs with customers who are thinking of using home care services, they wish to start with shorter hours and increase if needed, which makes sense. The difficulty that arises is these customers are expecting the same experience that they would get with [...]
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