The Calling (formerly The Agile Contact Centre Podcast)

The Calling (formerly The Agile Contact Centre Podcast)

Por: Callo Consulting
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.
63 episodios disponibles

Latest episodes of the podcast The Calling (formerly The Agile Contact Centre Podcast)

Mostrando página 2 de 4

42 | Scott Doyle | Brave Leadership 03/11/2022
41 | Brad Shaw | Leading without rules 28/06/2022
40 | James Witcombe | Recruiting in 2022 and beyond 02/05/2022
39 | Julie-Anne Hazlett | Workforce Optimisation & Endurance Cycling 25/04/2022
38 | Luke Jamieson | Unlocking the power of intrinsic motivation 12/04/2022
37 | Severance with Hannah Gee 04/03/2022
36 | The employee experience era | Part 2 - Architecting the experience 24/02/2022
35 | The employee experience era | Part 1 - How did we get here? 22/02/2022
34 | We are back and working from home 31/01/2022
33 | Mooseheads on the Table | Karin Tenelius & Lisa Gill 27/09/2021
32 | The Corporate Escapee 19/08/2021
31 | Making work safe 08/08/2021
30 | The CX chat 20/07/2021
29 | Munirah Looi | Leadership through disruption and change 12/06/2021
28 | Local Measure and Amazon Connect | Personalised, scalable CX in the contact centre 25/05/2021
27 | 5-Steps to Building a Continuous Improvement Culture 19/03/2021
26 | Eduardo Nofuentes | The Founder origin story 22/01/2021
25 | The 2020/21 Contact Centre Best Practice Report 06/11/2020
24 | The origin stories with Arnold Ho 27/10/2020
23 | Coordinating teams to prioritise and make CX decisions in times of high customer demand with Sean & Arnie 12/10/2020
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