James is a stalwart within the Aussie contact centre market, he has seen a lot of change in his 15 years in the industry and shares with us his path to Director at SMAART Recruitment, his favourite tunes and a deep dive in the current recruitment market, how to think about the employee experience in your attraction strategy, and the key trends he sees over the next 5 years.  James authors the SMAART Best Practice Report which is Australia's premier benchmarking and insights report for contact centres. Find James on LinkedIn About us: This podcast is brought to you by The Agile Contact Centre. Stories, tips and practices that will help you create memorable experiences for your people and customers. We do this because our mission is to reinvent to contact centre by building adaptive teams who are ready for any challenge. Please follow, rate and review. We appreciate all your support. Check us out here: https://www.theagilecontactcentre.com.au Please follow us on LinkedIn This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

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