The Calling (formerly The Agile Contact Centre Podcast)

The Calling (formerly The Agile Contact Centre Podcast)

Por: Callo Consulting
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.
63 episodios disponibles

Latest episodes of the podcast The Calling (formerly The Agile Contact Centre Podcast)

Balancing technology with empathy in the contact centre 26/08/2024
Balancing AI and human connection in the contact centre 12/08/2024
AI is the future of CX 29/07/2024
Better service design is better for business 15/07/2024
Serving the community starts with listening to them 01/07/2024
How incorporating international attitudes can improve Australian service culture 17/06/2024
AI integration means more space for experts in the contact centre 04/06/2024
Humans, not machines, are the future of customer service 20/05/2024
Innovation means breaking the rules 06/05/2024
How delegating mundane tasks to AI leads to more engaged employees 22/04/2024
Great CX is more than skin deep 10/04/2024
The shift to self-scheduled work 25/03/2024
How Zoom CX is reshaping the service experience 11/03/2024
Failure demand: Leverage your contact centre insights to drive better commercial and employee outcomes 26/02/2024
The omnipresence of omnichannel 12/02/2024
Charity begins at home: World Vision Australia’s approach to customer support 29/01/2024
Helping employees to help the world 29/01/2024
Introducing 'The Calling' 29/01/2024
44 | Dan Hill-Smith | Human-centred leadership 20/03/2023
43 | Russ Murphy | Transforming Service NSW 30/01/2023
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