CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.This week, Brian talks with Lashanda Hodge, Director of CX at the GSA's Centers of Excellence. They discuss Lashanda's path to her current position, the challenges and opportunities of customer experience in the wake of a global pandemic, and the strategies and techniques she uses to promote CX transformations in the federal government.The GSA's Centers for Excellence: https://coe.gsa.gov/Lashanda Hodge's LinkedIn: https://www.linkedin.com/in/lashandahodge/Brian Whittaker's LinkedIn: https://www.linkedin.com/in/bwhtt/Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)

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