This episode cuts straight to the heart of why difficult conversations so often go sideways for managers. It’s not just about saying the wrong thing—it’s about starting from the wrong mindset. Managers either avoid the talk entirely or come in too hot, trying to prove a point instead of seeking clarity. The result? Trust erodes, engagement drops, and the issue never really gets fixed. You’ll learn why your approach to tough conversations either builds connection or creates disconnection—and how to shift from defensiveness to curiosity. This episode introduces a better framework rooted in calm, outcome-first thinking. If you want to lead conversations that actually lead to solutions, this one's for you.   Episode Timestamps 00:00 – Why most managers fail at difficult conversations 01:30 – Avoidance vs. aggression: the two common traps 03:14 – How tolerating issues trains your team to ignore standards 05:02 – The invisible damage of unresolved tension 06:47 – Outcome-first thinking: the mindset shift that matters 08:19 – How curiosity changes the conversation 10:12 – The new playbook: ask, don’t assume 12:07 – Creating safety in high-stakes conversations 14:23 – Recap: Calm leadership, clear outcomes 15:40 – Grab the free ebook: The Roadmap to Difficult Conversations   Links: Claim your free copy of The Roadmap to Difficult Conversations   Stay Connected with Newsletters and Updates Join our mailing list to receive our team's latest news and updates. Don’t worry; your information will not be shared.  We hate SPAM. We will never sell your information for any reason. Learn More About Our Online Training Courses Visit Our Website Contact [email protected] for a Free Consultation LinkedIn

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