Ever had a conversation go nuclear in 60 seconds flat? You’re not alone. In this episode of The Business Mechanic Show, Vaughn Sigmon breaks down how great leaders turn explosive moments into opportunities for trust and clarity. Learn how to stop pouring gas on the fire and start becoming the calm thermostat your team needs when emotions run high. This is your playbook for defusing tension and keeping control. 🎯 Vaughn shares tactical phrases, body language tips, and science-backed techniques to help you cool the temperature before it ever hits boiling. Don’t just survive conflict—lead through it.   In this episode, you’ll learn: What not to say when someone’s emotional How to use silence as a leadership tool The “70/30 Rule” for listening vs. talking A script for when you’re being personally attacked The psychology of calm authority   Timestamps: 00:00 – Opening: The moment a conversation explodes 02:08 – Why managers unknowingly make it worse 03:55 – Fight fire with calm: What the brain does in conflict 06:27 – The power of emotional contagion 08:12 – Pattern interrupt and naming the emotion 10:02 – What not to say (and what to say instead) 12:31 – Jefferson Fisher’s 3-part response to verbal attacks 14:55 – The power of pausing and silence 16:45 – The 70/30 listening rule 18:33 – Witness, don’t fix: Let them drain 20:10 – Final reminder: They’re not mad at you   Links: 📘 Download the Free eBook: The Roadmap to Difficult Conversations 🌐 Explore Our Leadership Programs: rdltraining.com   Stay Connected with Newsletters and Updates Join our mailing list to receive our team's latest news and updates. Don’t worry; your information will not be shared.  We hate SPAM. We will never sell your information for any reason. Learn More About Our Online Training Courses Visit Our Website Contact [email protected] for a Free Consultation LinkedIn  

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