Winning new customers takes effort, but keeping them is what really builds a stable, thriving business. In this episode, we explore practical strategies for improving customer retention and creating long-term relationships. From simple communication shifts to system-level changes, we break down what actually works and how you can apply it in your business today.Whether you're in early growth or looking to tighten up existing systems, this conversation will help you turn one-time buyers into loyal clients who stick around—and tell others.

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