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Listen "Ep 1: The Future of Sales: Effective Phone and Omni Channel Communication Strategies with Mary Jane Copps"
Episode Synopsis
This inaugural episode of the Best Sellers Podcast, hosted by Doug Dvorak, features Mary Jane Copps, also known as The Phone Lady, who is an expert in sales, telephone training, and a New York Times bestselling author. The discussion revolves around the importance of effective phone and omnichannel communication strategies in sales. Mary Jane shares her journey from starting North America's first online research directory for journalists to becoming an expert in sales communication. She emphasizes the value of preparation and research in sales calls, the psychology behind successful phone communication, and the evolution of sales in the digital age. The episode also touches on the challenges and advantages of omnichannel strategies, the significance of personalized and respectful communication, and the impact of technology, including AI, on sales. Mary Jane offers practical tips for improving sales efforts and highlights the importance of practice, research, and adopting a client-focused approach to achieve success in omni-channel sales and telephone interactions.Show Notes:02:22 Meet Mary Jane: The Phone Lady's Journey05:07 2024 Sales Skills and Omni Channel Communication Insights10:12 The Power of Phone in Sales: A Deep Dive22:34 Implementing Omni Channel Sales Strategies: Challenges and Solutions26:45 Mastering the Art of Opening Statements27:44 A Real-World Sales Call Experience28:57 The Importance of Research in Sales29:29 Evolving Communication Strategies30:25 Effective Phone and Omni-Channel Communication Tips35:17 Developing Executive Presence for C-Suite Sales39:50 The Power of Recording and Analyzing Sales Calls43:41 Leveraging AI in Omni-Channel Sales48:02 Optimizing Telephone Interactions for Omni-Channel Sales49:36 Recommended Resources for Omni-Channel Sales Success51:32 Challenges and Contact InformationLinks:Connect with Doug Dvorak:https://salescoach.us/podcast/https://dougdvorak.com/linkedin.com/in/doug-dvorakConnect with Mary Jane Coppslinkedin.com/in/maryjanecoppshttps://thephonelady.com/
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