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Listen "947: How to Handle Difficult Conversations with Underperforming Employees – Alan Twigg"
Episode Synopsis
947: How to Handle Difficult Conversations with Underperforming Employees – Alan TwiggYou and your team deserve a positive, rewarding work environment. A key piece of that is to optimize the people you currently have. In this episode, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to share how to address underperformance, ways to fix it, and what to do when nothing seems to work. To learn how to navigate these difficult conversations, listen to Episode 947 of The Best Practices Show!Learn More About Alan:Give Alan a call: (800) 679-2760Send Alan an email: [email protected] Join Bent Ericksen on Facebook: https://www.facebook.com/BentEricksenAssociatesLearn more about Bent Ericksen: https://bentericksen.comTry Bent Ericksen’s HR Director package: https://bentericksen.com/product/hr-directorLearn more on Bent Ericksen’s Resource Library: https://bentericksen.com/resource-libraryMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 947: https://www.youtube.com/@actdental/videosMain Takeaways:Learn the five steps of the productive feedback model.Outline your expectations and your reason for the conversation.Give a warning of potential consequences if their behaviors don't change.Invite employees to submit comments. It’s a way to document conversations.Set boundaries around communication so that conversations don't get derailed.Consider having a witness signature when employees are not being cooperative.If you see something, say something. Don't let underperformance go on for...
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