Loyal patients are your greatest assets. Not only are they your best patients — they are your best ambassadors! To help you attract more of these people to your practice, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, with clear, simple steps to provide the ultimate patient experience. To learn how to increase patient satisfaction, trust, and positive referrals, listen to Episode 839 of The Best Practices Show!Learn More About Dr. Straub:Send Dr. Straub an email: [email protected] Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubRegister for ACT’s To The Top Study Club (January 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-january-24-2025-ttt-study-club-tickets-1012960511157Email the ACT Team for their free resources: [email protected] Send Gina an email: [email protected] More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 839: https://www.youtube.com/@actdental/videosWatch ACT’s webinars: https://www.actdental.com/125Read How to Know a Person by David Brooks: https://www.penguinrandomhouse.com/books/652822/how-to-know-a-person-by-david-brooksMain Takeaways:Give each patient a personalized greeting.Assess your practice through the patients’ eyes.Avoid labeling your patients or making assumptions.Connect with patients by being comforting and attentive.Complete the patient experience with an elegant hand-off.Signal that you care through verbal and non-verbal behaviors.Snippets:0:00 ACT’s TTT, BPA, and Pro Coaching.6:57 Why it’s important to create an intentional patient experience.9:57 Word-of-mouth...

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