Joe Ort, founder and CEO of RevOps Inflection, joins host Mark Osborne to discuss how B2B companies can scale from founder-led sales to a sustainable, repeatable revenue engine. Joe shares insights from his 15+ years of experience helping companies grow from $10 million to over $100 million in revenue by aligning sales, marketing, and customer success. He emphasizes that successful growth isn't just about adopting new technology; it's about a people, process, and tools approach that focuses on a holistic view of the customer lifecycle.  In this episode, Joe and Mark explore how businesses can move beyond traditional sales operations to a full-scale revenue operations (RevOps) model, providing actionable advice for leaders navigating this transition.  Key Takeaways:  Focus on Productivity: RevOps is defined by its focus on productivity, which is the combination of efficiency (doing things faster) and effectiveness (doing the right things). The goal is to make the entire revenue engine work smarter.  Systemize Founder-Led Sales: Companies that rely on founder-led sales hit a bottleneck. To scale, they must document and systematize the founder's knowledge into a repeatable sales process that new hires can follow.  Start with Fundamentals: Don't get overwhelmed by the vast number of MarTech and RevOps tools. A company's first step should be to define its Ideal Customer Profile (ICP) and a repeatable process. Only then should they look for tools that can support and accelerate that process.  Leverage "Fuzzy Math": Go-to-market data is often messy, but it doesn't have to be perfect to be useful. As Joe says, "fuzzy math over time shows trends." Focus on directional insights and look for patterns rather than getting lost in false precision.  The Future is in Customer Data: The next frontier of RevOps is using customer success data to drive top-of-funnel growth. By understanding what existing customers love about a product, companies can identify "lookalikes" and build a flywheel effect that generates new, high-quality leads.  Quotes:  "Most RevOps people will tell you they fell into the role. It's not something that you say, this is what I want to be when I grow up."  "If you have a bad process, that's just going to help you do bad things faster."  "It's people, process, then tools. It's not tools to come up with what the process is that your people are going to use."  Conclusion:  Scaling a B2B company requires moving beyond ad-hoc strategies and into a structured, data-driven revenue model. By focusing on people and process before adopting new technology, organizations can build a resilient and profitable growth engine that provides a sustainable competitive advantage.  Connect with Joe Ort:  Website: www.revopsinflection.com  Linkedin: https://www.linkedin.com/in/josephort/   

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