In this episode, we dive into the first step of diagnosis: describing the client’s presenting problem.Dr. Warwick Phipps and Marizaan Koen explain why careful description of symptoms is often overlooked, and yet so essential. They show how listening actively and accurately not only supports diagnosis but can itself be profoundly therapeutic—sometimes the act of being heard is already healing.The conversation also begins to explore causal processes, distinguishing between speculation about internal states and the value of observing visible behaviour. This episode lays the foundation for seeing problems more clearly and working with them more effectively.🎧 Subscribe now and master the art of communication in therapy.Learn more about CPD-accredited, in-person training at Treatment Works:https://treatmentworks.co.za/training/

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