In this episode of Art of Reading the Room, Gerard and Sara dive deep into a struggle every leader faces — balancing hands-on involvement with strategic oversight. From Carl the fast food manager to lessons from UPS and real estate, this conversation explores how knowing when to step in and when to step back can define the success of your business.You’ll learn:Why your team might respect you more when you “get in the fire”What a “crow’s nest” approach looks like in real businessesHow to improve your operations without micromanagingThe subtle signals employees give when a system isn’t workingAnd why leadership is really about training, motivation, and accountabilityIf you’ve ever struggled with being too involved — or not involved enough — this episode is your blueprint for better management.Topics Covered:The myth of passive ownership — and when to get your hands dirtyWhy smart bosses stay invisible until absolutely necessaryHow to find your “perch” and run operations without micromanagingStories from fast food, logistics, daycare, and real estateHow to train, motivate, and hold people accountable — without burning outThe hidden value of doing every job yourself (at least once)Quote of the Episode:“If I have to come out and do your job better than you — why do I need you?”🎧 Art of Reading the Room is where business meets emotional intelligence. Subscribe for more stories and hard-won wisdom from the front lines.

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