Send us a textIn this episode, Chantal Roberts and William Auten welcome Barry Zalma, a seasoned insurance industry professional with over 56 years of experience. The trio discusses the changing role of insurance adjusters, their relationship with policyholders, and the current challenges faced by the industry. Barry shares his journey from a military investigator to a trainee adjuster and recounts significant cases that shaped his career. Barry focuses on the critical importance of effective and fair claims handling for the profitability of insurance companies and the detrimental impact of poor handling practices. The team also grapple insurance fraud, the adversarial nature of the legal system, and the challenges posed by public adjusters.Barry Zalma publishes daily blogs and a TON of informative content. Check him out here:https://zalma.com/https://substack.com/@barryzalmahttps://www.linkedin.com/in/barry-zalma-esq-cfe-a6b5257/https://zalma.com/blog/https://www.youtube.com/@barryzalma2886For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management. To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.Promotions: Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now. The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

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