Click here to reply to @taqfilm "This is James Kickliter, director of the American Question. And one way that I have used techniques to de escalate hot button situations is really not trying to inject my opinion. I think that immediately when we hear something that we disagree with, our first impulse is just to correct someone and to tell them why they're wrong. But instead it's a lot better just to ask more curious questions, such as, how did you come to that view? That's interesting. Can you tell me more?"

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