Kris Menon - NSW's recently crowned Best Customer Service (Individual) broker at the Better Business Awards 2020 - credits his confidence and aptitude as a broker to his investment of time and money into ongoing professional development and training. The Origin Finance broker joins host Annie Kane on this episode of Elite Broker to discuss how he got into broking, what good customer service means to him, and how his broking practices have changed during the coronavirus pandemic. Kris also reveals: - What tools he uses to market his business - How he and his team guide customers through the home-buying process - The biggest challenge he's faced in his broking career

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