100% Response Rate, 98% Retention Rate, 80% Referral Rate, Oh My!

The Account Experience Podcast
14/09/2021 31 min Episodio 46
100% Response Rate, 98% Retention Rate, 80% Referral Rate, Oh My!

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Episode Synopsis

In today's episode of the Account Experience Podcast, Adam Dorrell is talking with the CEO of ICON, Helen Hickin. You read the title correctly. Helen and her team have been able to achieve a 100% response rate, a 98% retention rate, and an astonishing 80% of new business comes from referrals. If that's not a world-class experience program, I don't know what is.
Sit back a listen to Helen as she discusses the nuts and bolts of the ICON experience program and how it works.

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