Moving beyond a ‘member’ experience

23/10/2025 12 min Temporada 5 Episodio 169
Moving beyond a ‘member’ experience

Listen "Moving beyond a ‘member’ experience"

Episode Synopsis

ASIC has been cracking down on how super funds communicate with their members, saying trustees should be treating members more like customers.MLC chief customer officer Renee Howie joins the Financial Standard podcast to discuss the changing nature of how funds interact with their members as expectations change.