In Episode 2 of the 5% Club Podcast, Gazeal’s Bryan Mansell sits down with Billy Gill, Director at Balgores, one of the South East’s most respected estate agency groups.This episode dives into how Balgores has turned Gazeal Reservation Agreements into a competitive edge - boosting market share, protecting clients, and turning uncertainty into action.Billy shares candid insights from years on the ground:How reservation agreements became normalised across their branchesHow “Balgores Secure” helped reshape their brand messageThe emotional impact of being a seller under a reservation himselfHow pressure, process, and personalisation make all the differenceWhy estate agents must stop hesitating and embrace change—or risk being left behindPacked with real-world stories, valuable advice, and a few laughs (plus talk of eagles, pressure, and client memes), this is one for every agent looking to modernise, protect their pipeline, and truly put clients first.🎧 Tune in and hear how Balgores made the leap - and why they’re not looking back.

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