As the administrator of an aging 151-bed Extendicare senior care home in Scarborough, Toby oversees a small maintenance team and utilizes the "Maintenance Care" software. A core policy mandates that all non-urgent maintenance requests be logged in the system; otherwise, they won't be addressed. However, significant issues such as severe leaks or structural failures are handled immediately and directly, bypassing the digital logging system. As one of the youngest administrators, Toby's main challenge is earning the trust of his more experienced team and securing their acceptance of his decisions, often needing to rely on logic rather rather than extensive personal experience.

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