Odelia shares insights into modern care home facility operations. She discussed navigating the "exciting times" of COVID-19, highlighting the significant difficulty in admitting new residents due to lengthy waitlists and a lack of system capacity, which often forces people to move far from family. Odelia details a recent overhaul of their facility's maintenance care system, where the building was divided into areas and assets categorized for better reporting, ultimately aiming to predict future maintenance needs and optimize capital investments. Finally, she touched upon evolving sector regulations, noting that new requirements mandate a social or healthcare background for certain care home administrative positions.

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