Daniel Monahan, the maintenance director at the Neighborhood Coalition for Shelter in New York, shares his experience of managing a maintenance team using paper-based methods. He discusses how he combines paper and technology to stay organized and communicate with his team. Daniel emphasizes the importance of common sense and flexibility in maintenance work, as well as the need for clear communication with the chief financial officer. He also shares tips for observing and understanding the needs of different buildings and addressing maintenance issues proactively.

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