KeywordsTelematics, Geotab, consulting, problem solving, customersupport, training, project management, telematics implementation, fleetmanagement, technology trends SummaryIn this conversation, Joy B shares her journey in thetelematics industry, starting from her internship at a Geotab reseller to becoming a consultant. She discusses her experiences in various roles, the importance of problem-solving, and how she innovated training methods for fleetmanagers. Joy emphasizes the significance of customer support, networking, and building a brand, as well as her expertise in Geotab and project management. The conversation also touches on common mistakes in telematics implementation and the need for education in the industry. Takeaways·      Joy started her career in telematics as an intern.·      She built a library of training videos to address customer needs.·      Problem-solving is a key skill in her consulting work.·      Customer support is crucial for retaining clients.·      Networking at conferences helps build her brand.·      She offers custom reporting and training services.·      Education is essential for effective telematics implementation.·      Common mistakes include poor vehicle installation.·      Joy aims to save clients money through efficient solutions.·     She believes in providing unbiased consulting services. Titles·      Navigating the Telematics Landscape with Joy B·      From Intern to Consultant: Joy's Telematics Journey Chapters00:00 Journey into Telematics03:18 Problem Solving and Innovation in Telematics06:12 Transitioning to a New Role09:06 The Importance of Effective Communication11:45 Navigating the Telematics Landscape14:28 Project Management in Telematics Deployments17:04 Insights from Geotab Connect19:11 Services Offered and Expertise24:43 Evolving Technology and Training Needs26:39 The Unique Role of a Telematics Consultant29:03 Building Trust and Customer Relationships31:10 Common Mistakes in Telematics Implementation39:02 Simplifying the Telematics Onboarding Process40:55 The Importance of Education in Telematics

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