In this episode, host Rob Grimes sits down with John Doyle, Chief Information Officer of Fiesta Restaurant Group, to explore the technological transformations that have shaped the restaurant industry over the past two decades. From the rudimentary systems of the 90s to today’s sophisticated cloud-based solutions, John provides a unique perspective on the shift from on-premise to cloud infrastructure and its impact on adoption rates and the critical role of technology. They dive into the potential of voice AI to streamline operations, particularly in drive-thrus, and discuss evolving consumer and employee expectations around technology. The conversation covers the debate between best-of-breed versus all-in-one solutions, emphasizing a more collaborative approach between CIOs and business leaders. John also highlights the importance of staying ahead of the curve by being a “fast follower” of new innovations, and the role of private equity ownership in shaping technology strategies aimed at improving margins and reducing complexity. This insightful discussion is essential for anyone navigating the ever-evolving world of restaurant technology.Become a supporter of this podcast: https://www.spreaker.com/podcast/techbytes-podcast--6154934/support.

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