In this TechBytes spotlight, host Rob Grimes reconnects with Jon Kelly, Chief Revenue Officer of Mako Networks, for a deep dive into the technologies shaping retail and restaurant operations heading into 2026. Drawing on real-world data from thousands of locations, Jon explains the industry’s shift back to edge computing, the explosion of AI-driven applications, and the hidden costs operators overlook—from outdated POTS lines to siloed IoT connectivity. Together they explore consolidation, security, resiliency, and how Mako’s “Makoverse” ecosystem is simplifying how operators choose, manage, and secure their technology stacks. A forward-looking conversation for anyone planning next year’s tech strategy.

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