Bienvenidos, familia! In this episode of Tech & Tequila, your host Kat Lopez Shelby (Shelby Technology Solutions) breaks down the GenAI divide, the gap between companies “using AI” and companies actually getting measurable ROI from generative AI. We unpack why most organizations stay stuck in innovation theater (lots of pilots, not a lot of outcomes), how shadow AI shows up when official tools don’t fit real workflows, and the three biggest blockers: misaligned strategy, poor adoption, and fragmented platforms. Then we flip it and talk about what the winning 5% do differently: start with business outcomes, focus on overlooked operational use cases, strengthen cloud + network foundations, and build scalable AI platforms that integrate into everyday tools like CRM, UCaaS, and CCaaS.Plus, in our Tequila & Tastings moment, Kat highlights Free AF, a festive non-alcoholic option for the sober-curious crew, perfect for holiday events when you want the vibe without the hangover. Ready to stop dabbling and start designing AI that actually drives results? Book an AI Agent Matchmaking Session with Shelby Technology Solutions. We’ll map your customer journey, identify bottlenecks, and match you with the right always-on AI agent (chat, voice, SMS, helpdesk, or internal ops) so you can capture leads, improve customer experience, and reclaim time—without losing your brand voice. Subscribe, rate, and review Tech & Tequila, and share this episode with a friend who needs real AI strategy (not more tools). Salud! Here is the link for the matchmaking session: https://www.canva.com/design/DAG58N5MTTQ/3t9qbLWqFU1gujpj0eHq1g/view?utm_content=DAG58N5MTTQ&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=hdc2b28f0d2Music credits to: ROYALTY FREE BACKGROUND MUSIC⁠

Ver todos los episodios