IT Helpdesk vs IT Support: The Hidden Costs of Mixing Up Roles

Tech Talk with MC Services
01/09/2025 1 min

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Episode Synopsis

Unplanned downtime costs small businesses $427 per minute, yet many companies still blur the line between IT helpdesk vs IT support. This episode explains how each role impacts uptime, staffing, and budgets. Learn when to scale helpdesk, when to bring in IT support experts, and how smart handoffs cut downtime.: https://mcservices.com/helpdesk-vs-it-support/Connect with us: Website: https://www.mcservices.com/Facebook: https://www.facebook.com/mcserviceswiTwitter: https://twitter.com/MC_ServicesLinkedIn: https://www.linkedin.com/company/mc-servicesYouTube: https://www.youtube.com/@mcservices6763Spotify: https://open.spotify.com/show/7t6nARD1syWA7xUSbqbzkkDuane Maas on LinkedIn: https://www.linkedin.com/in/duaneamaas/

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