In Part 2 of Sarah Tenisi and Carlo Cacciatore’s conversation, the discussion turns from IT service delivery to the human side of technology implementation: the J curve.The J curve captures the emotional and productivity dip teams experience when adopting new systems. Sarah and Carlo unpack why this happens, what it means for leadership, and how organizations can navigate through the low point to achieve lasting transformation.They explore:How different teams experience the J curve during major tech rolloutsStrategies for change management, communication, and trainingThe importance of leadership engagement and storytelling with dataManaging Shadow IT and tool sprawl across modern workplacesBalancing simplicity, AI integration, and compliance in today’s SaaS ecosystemFrom emotional readiness to practical execution, this episode offers a blueprint for IT leaders aiming to guide their organizations through the complexities of change and come out stronger on the other side.

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