I am a specialist Workplace Conflict Management consultant, I am what you would call an external Chief Civility Officer (CCO), the expert a company needs to have to help keep or create a harmonious workplace. I solve issues with co-workers so that they focus on the goals of the organization and increase performance. Conflict Resolution is more than a soft skill it is a deliberate and conscious effort that encompasses a bit of understanding of psychology, humanity, anthropology, and sociology. With the prevalence of conflict in our everyday life and it is all around us, there is no better time to gain conflict intelligence than now.Yvette Durazo, MA, PCC is the author of the book Conflict Intelligence (Conflict-IQ™) The Missing Piece to Turbocharge Leaders’ and Organizations’ Emotional Intelligence. She is the principal consultant ofUnitive Consulting, is a workplace organizational effectiveness, strategic conflict management, and leadership development firm. Yvette brings innovative techniques to promote a positive workplace culture in organizations to encourage trust, productive human capital engagement, and inclusion. Clients benefit from her wealth of knowledge and professional experience in the art of building a trusting workplace relationship. Some of her services include; training, mediating conflicts in the workplace, anti-bullying, settlement negotiations, developing dispute system design, and bringing unique strategies to address Diversity, Equity, and Inclusion (DEI) to the workplace. Yvette is passionate about optimizing professionals and teams to engage in constructive problem-solving communication toward instilling respect, civility, and collaboration. She believes that human conflict is one of the most important things organizations must learn to harness and combat to avoid derailing employees’ performance. Her methodologies are like a vitamin boost to the immunity of organizations. Connect with Yvette:https://www.instagram.com/unitiveconsulting_/PROMOTION:https://www.unitiveconsulting.com/Bookinfoandmastercourse▼ ▼You can connect with/follow Talking with the Experts: Grab The Podcast Wizard Checklist (it's free)https://bit.ly/3djRBXz Support the podcast and Buy me a Coffee:https://www.buymeacoffee.com/rosesdavidsonBecome a patronhttps://www.patreon.com/talkingwiththeexperts Leave a Google review:https://g.page/r/CaXk7K3UlEhzEBI/review Leave a review Did you enjoy the episode? I'd love to hear from you!Support the show🛠 RECOMMENDED BUSINESS TOOLS ○ PodMatch ○ TubeBuddy ○ Castmagic ○ MailerLite 📚 THE ULTIMATE PODCASTING POWER PACK ○ 16-eBook Podcasting Series ○ 16-eBook Podcasting Series + 1:1 Coaching 👩‍💻 PROGRAMS AND SOCIALS ○ About Our Programs ○ Bio Link ○ Support Talking with the Experts ○ Leave a Google Review DISCLOSURES: This description contains affiliate links which means I may earn a small commission if you make a purchase through them - at no extra cost to you. I only recommend products I trust and believe will add value.

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