Survive – Episode 60 GuideSpeaking with Impact: Presentation Skills for Store LeadersHost: Mike Hernandez Series: Survive from C-Store Center Duration: 17 minutesEpisode DescriptionTransform your leadership presence through powerful communication! In this essential episode of Survive, host Mike Hernandez reveals how effective speaking skills can turn daily management scenarios into opportunities for success. Learn from the real-world example of Assistant Manager Mike from Store 237, who defused a potential crisis during a power outage through clear, confident communication. Discover practical techniques for running effective team meetings, delivering impactful corporate presentations, and handling public-facing situations with professionalism. Whether you experience speaking anxiety or simply want to enhance your leadership presence, this episode provides immediately applicable strategies that work in the fast-paced convenience store environment.What You'll LearnHow to run team meetings that actually get results using the "3-10-3" methodTechniques for delivering clear shift instructions and new policiesMethods for making store announcements that customers listen to and understandStrategies for handling public complaints and de-escalating tense situationsFrameworks for creating compelling corporate presentations that get your ideas noticedCrisis communication protocols for emergencies and sensitive situationsPractical approaches to managing speaking anxiety and projecting confidenceKey SegmentsDaily Communication Scenarios (8 min) The "3-10-3" method for efficient team meetingsThe "What-Why-How" format for clear shift instructionsThe "Past-Present-Future" method for introducing new policiesThe "Three C's" approach to store announcements: Clear, Concise, CalmThe HEARD method for handling public complaints: Hear, Echo, Apologize, Resolve, DocumentThe "Lower and Slower" technique for de-escalationFormal Presentation Skills (8 min) The STORE method for organizing presentations: Situation, Task, Opportunity, Resources, Expected ResultsThe "Rule of Three" for creating memorable talking pointsThe "Compare and Care" method for making data meaningfulPractical strategies for preparation and practiceThe "News Anchor Technique" for voice projection and controlThe ARMS approach to effective body language: Aligned posture, Relaxed shoulders, Meaningful gestures, Stable stanceThe "Triangle Technique" for engaging eye contactThe "Channel and Choose" method for managing speaking anxietySpecial Situations (8 min) The "CEO Mindset Method" for corporate presentationsThe IMPACT structure for store improvement proposals: Issue, Metrics, Proposal, Action, Cost, TimelineThe "Three R's" framework for budget requests: Revenue impact, Risk mitigation, Resource optimizationThe CLEAR method for emergency announcements: Calm voice, Location-specific instructions, Exit information, Action steps, ReassuranceProtocols for media interactions and community relationsThe SAFE approach to managing sensitive information: Secure facts, Assess needs, Filter appropriately, Engage stakeholdersImplementation Strategy (6 min) Creating a personalized team meeting templateConducting a presentation style self-assessmentDeveloping a consistent practice scheduleActionable steps for immediate improvementMethods for measuring progress and effectivenessReal-World ApplicationsPower Outage Management: How clear communication prevented panic during a store emergencyCorporate Presentations: Transforming a coffee station request into a compelling ROI proposalPolicy Implementation: Turning a complex refund process change into simple, actionable informationPublic Announcements: Converting vague closing time notifications into professional customer communicationTeam Meetings: Replacing rambling discussions with focused, action-oriented gatheringsCommunication Frameworks3-10-3 Meeting Method: 3 minutes for recognition, 10 minutes for critical information, 3 minutes for questionsWhat-Why-How Format: What needs to be done, Why it matters, How to do it effectivelyPast-Present-Future Method: What wasn't working, What's changing, How it will improveHEARD Complaint Response: Hear them out, Echo concerns, Apologize appropriately, Resolve or refer, DocumentSTORE Presentation Structure: Situation, Task, Opportunity, Resources, Expected ResultsIMPACT Proposal Framework: Issue, Metrics, Proposal, Action, Cost, TimelineAction Items for This WeekCreate your team meeting template with standardized opening, key points, and closingConduct a personal presentation style assessment by recording yourself in three different situationsDevelop a practice schedule: 5 minutes daily, 15 minutes weekly, 30 minutes monthlyKey TakeawaysEvery word you speak as a manager either builds or diminishes your leadership presenceGreat presentations are built before you ever open your mouth through proper preparationNervous energy can be channeled into enthusiasm and audience engagementUpper management thinks in numbers, trends, and ROI – structure your presentations accordinglyCrisis communication requires calm delivery, specific instructions, and appropriate reassuranceConnect With UsVisit cstorethrive.com for more industry-specific content.Survive by C-Store Center is a Sink or Swim Production dedicated to helping convenience store assistant managers thrive in their careers.*Tags: #ConvenienceStore #PresentationSkills #LeadershipCommunication #ManagementSkills #PublicSpeaking #TeamMeetings #CrisisCommunication #ProfessionalDevelopment

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