Omnichannel vs. multichannel – understanding which is better for your business and customers

22/10/2021 52 min Temporada 1 Episodio 4
Omnichannel vs. multichannel – understanding which is better for your business and customers

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Episode Synopsis

This is the audio-only version of our weekly supply chain talk show.  Join us once a week for free by visiting: https://business-reporter.co.uk/supply-chain-talk/On this episode, we focus on the following news story;How the supply chain crisis is affecting six big economieshttps://www.theguardian.com/business/2021/oct/02/how-the-supply-chain-crisis-is-affecting-six-big-economiesIn this episode, we focus on answering the following questions:Creating a consistent and unified customer experience through omnichannel strategies. How has the pandemic accelerated this drive? How did companies rapidly evolve their business model into full omnichannel and accelerate their eCommerce operations? Are micro-fulfillment centers (MFCs) the next step in creating a harmonious omnichannel supply chain?The panel discussion is titled “Omnichannel vs. multichannel – understanding which is better for your business and customers”https://business-reporter.co.uk/supplychaintalk/omnichannel-vs-multichannel-understanding-which-is-better-for-your-business-and-customers/This episode is hosted by Duncan Brockhttps://www.linkedin.com/in/duncanbrock/Our Guests are: -Tom Rosehttps://www.linkedin.com/in/tom-rose-69a2155/-Xabier Basañez Lorenzohttps://www.linkedin.com/in/xpbasanez/-Richard Wilding OBEhttps://www.linkedin.com/in/richardwilding/

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