Topics discussed in this episode:Why being 24*7 is not an option for MSPs anymore, and how it's become a necessity with remote working becoming mainstream. 05:50There's a real opportunity for MSPs to sound intelligent and get a seat in the IT strategy. 07:25Why hiring tech talent might not be the most important thing for your MSP. 12:50The constraint that holds MSP from growing. 13:44Increasing efficiency by outsourcing, and how it helped James achieve more. 20:55Resources mentioned in this episode:Managed Services In a Month by Karl PalanchukPackage, Price, Profit by Nigel MooreInfinite Scale by James VickeryCredits:The team that made this episode possible:Praveen Ramesh, who leads product marketing and growthMonica Maria, who leads the content marketing and editorial effortsKarthikeyan Ganesh, who designs everything you see on our websiteKanagaraj Subramaniam, who built everything on this podcast page

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