In this episode of the NHS Fika Bites podcast, hosts John and Andy speak with Jon Rhodes, the Delivery Director at Paper, about digital transformation in healthcare. The conversation centres on:
• Human-Centred Design in Digital Services: Jon and his team at Paper focus on designing digital healthcare services with people, not just for them, ensuring inclusivity and usability.
• The Evolution of the Chief Data Analytics Officer (CDAO) Role: The NHS, like other industries, is seeing the CDAO role evolve beyond data governance into AI, ethics, and organisational strategy.
• Industry Insights on the CDAO Journey: Paper is conducting research to understand the challenges, learning paths, and knowledge gaps that NHS data leaders have faced in their careers.
• The Future of Data-Driven Healthcare: Andy and Jon discuss the growing demand for data professionals, the importance of governance and ethics in AI, and how digital innovation is shaping the NHS.
• Upcoming Research Findings: Jon teases future insights from Paper’s research, promising to return for a follow-up episode to share key takeaways for healthcare leaders.

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