In this second part of "Reset Before You Lead:  Emotional Awareness in High-Stakes Environments", Mike Lejeune and Andrea Wanerstrand continue their discussion on leadership, emotional intelligence, and building effective teams. They delve into the nuances of productive versus destructive tension, the power of kindness over niceness, and the importance of clarity in communication. Andrea shares insights from her experience at Microsoft, particularly the shift from a "know-it-all" to a "learn-it-all" culture. They explore the transition from transactional to relationship-based selling and the critical role of asking open-ended questions. The conversation culminates in a discussion about balancing empathy and authority, emphasizing the importance of trusting one's intuition and understanding the emotional landscape of team members. Show Notes: Productive vs. destructive tension in leadership. The difference between kindness and niceness. The importance of clear and validated expectations. Transitioning from "to do" to "to think" mentalities. The power of asking open-ended questions. The importance of clarity in communication. Balancing empathy and authority in leadership. Trusting intuition and understanding emotional landscapes. The importance of curiosity in leadership. The 3 categories of evaluation: known fact, educated guess, and assumption.        

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